Assisted Reality

Assisted Reality – IDEAL’s audiovisual service

Safe, fast, inexpensive and very close – IDEAL’s audio visual service makes machine maintenance child’s play and repair a simple exercise. Downtime is minimised with the Assisted Reality connection. Our customers are supported via mobile phone, tablet or virtual data glasses by our service engineers in the best possible way. With live audiovisual transmission, our specialists receive detailed information allowing them to swiftly identify problems and to quickly correct them with the aid of instructions and projection.

IDEAL Assisted Reality

  • Headset with side display

  • Voice control

  • Add-on to notebooks and tablets

  • For guiding workers, maintenance etc.

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Who should I contact about the service?
What is the Ideal assisted reality service?

With our assisted reality service, we can get to you and your Ideal welding machine very quickly with the aid of an audiovisual connection. Error message? Technical questions? Defective machine? Ideal Werk also helps you with audiovisual support via a phone, Internet or video call.

Rapid support with our audiovisual service is simple:

As a customer, you contact the service, and arrange an appointment on the phone or a video call. You call our service technician on the designated date by phone, smartphone or tablet and your support can begin.

Multifunctional glasses provide the technician on site with additional support. The glasses are equipped with a camera, a microphone and a monitor to make the technical support via video call even better. By using the glasses, the technician has the option of using both his hands. Nonetheless, Ideal’s service can precisely track and describe all the steps.

What is required to use the service?

You need a smart end device as well as Internet access.

What costs are involved if I wish to use the service?

You can use Ideal’s assisted reality service for a flat rate of €225.00. Charges are billed for every quarter hour of service started. If you wish to use the data glasses issued by Ideal, you can order and rent them from us for a fee.

What are the advantages of the assisted reality service?

Your staff are quickly and easily able to show the service technician your system and problem live via smartphone, tablet or data glasses. As such, the data glasses function like a live camera. Connected to the Internet, they show what the glasses’ wearer is seeing at that moment. With the image on the computer, the Ideal service technician can get straight to the error analysis. It is also possible to overcome language barriers with the aid of displayed help messages and images. Another advantage is that monitoring the success of the operation is instantaneous.

Is the service available 24/7?

The assisted reality service is generally available during Ideal’s business hours. But also at any other times by agreement.

How does an assisted reality session proceed?

After installing the service app on the smart end device you are using, you will receive your personal access details. You can then launch the programme and establish a connection with the service technician via live video and audio transmission.

How can I use the assisted reality service?

All you need is a mobile phone, a tablet or data glasses as well as a data connection.

Does the service only work with data glasses?

No, the service is feasible with any smart end device. However, the major advantage with the data glasses is that you can retrieve information without holding and operating the end device with your hands – i.e. hands-free.

Can assisted reality be carried out on any Ideal machine?

Assisted reality is suitable for virtually every service and purpose on any Ideal machine.

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