Augmented Reality
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Augmented Reality – interactive service manual

The IDEAL assistance system leads you by the virtual hand.

Augmented Reality has been introduced not only to football coverage but also in IDEAL. We are introducing Augmented Reality to the world of LBS, mesh welding machines and others. AR gives us the ultimate tool for minimising downtime, reducing costs, making more effective use of service technicians and keeping the operating manual constantly up to date in terms of quality. These are benefits not only for us but also for you.

Displaying Augmented Reality

  • on a tablet, smartphone or data glasses

Areas of application of Augmented Reality

by selected tracking variant

  • Instruction and training

  • Presentation/simulation

  • Commissioning

  • Installation activities

  • Complex service activities

If you would like to take your service to the next level, speak to us. Your contact person is available to you via email and telephone.


Who should I contact about the service?
Who should I contact about the service?
Who should I contact about the service?
Who should I contact about the service?
Who should I contact about the service?

Your contact for our in-house repair service is

What is the Ideal assisted reality service?

With our assisted reality service, we can get to you and your Ideal welding machine very quickly with the aid of an audiovisual connection. Error message? Technical questions? Defective machine? Ideal Werk also helps you with audiovisual support via a phone, Internet or video call.

Rapid support with our audiovisual service is simple:

As a customer, you contact the service, and arrange an appointment on the phone or a video call. You call our service technician on the designated date by phone, smartphone or tablet and your support can begin.

Multifunctional glasses provide the technician on site with additional support. The glasses are equipped with a camera, a microphone and a monitor to make the technical support via video call even better. By using the glasses, the technician has the option of using both his hands. Nonetheless, Ideal’s service can precisely track and describe all the steps.

What is required to use the service?

You need a smart end device as well as Internet access.

What is required to use the service?

The machine must have been completely designed in a 3D programme in advance, as augmented reality relies on the 3D model of the entire machine. In addition, detailed operating or service instructions should be available for the machine – the basis of animated service activities.

What is required to use the remote maintenance service?

All you need is Internet access to your machine as well as an Ideal router to establish the connection.

What is digital remote maintenance?

Ideal’s digital remote maintenance service enables the service technician to access your machine’s programme externally. This means we can analyse and eliminate possible errors directly together with your machine operator.

What is augmented reality?

With our augmented reality service (AR service) we build a bridge between the digital and the real world. Information about parts, components or complete machines is projected in real terms.

What costs are involved if I wish to use the service?

You can use Ideal’s assisted reality service for a flat rate of €225.00. Charges are billed for every quarter hour of service started. If you wish to use the data glasses issued by Ideal, you can order and rent them from us for a fee.

What costs are involved if I wish to use the service?

As it depends on the machine type and the relevant activities, a detailed quotation is prepared for each customer.

What costs are involved if I wish to use the service?

The cost is based on the effort and personnel involved (technician or engineer) – between €90.00 and €145.00 per hour.

What costs are involved if I wish to use the service?

The cost of our Ideal spare parts service is based on the spare part itself and shipping.

What are the costs involved for the repair service?

The cost of the Ideal service depends on the machines to be repaired. You are welcome to notify us in advance and send a machine to us for repair.

What are the advantages of this service?

With regular maintenance and/or repairs, consistent welding quality can be ensured following an Ideal in-house service of this kind.

What are the advantages of the assisted reality service?

Your staff are quickly and easily able to show the service technician your system and problem live via smartphone, tablet or data glasses. As such, the data glasses function like a live camera. Connected to the Internet, they show what the glasses’ wearer is seeing at that moment. With the image on the computer, the Ideal service technician can get straight to the error analysis. It is also possible to overcome language barriers with the aid of displayed help messages and images. Another advantage is that monitoring the success of the operation is instantaneous.

What are the advantages of Ideal’s spare parts service?

With their extensive expertise and knowledge of Ideal machines, our qualified specialists are also able to access older data in addition to current machine plans. We are able to find spare parts quickly and conscientiously, even for Ideal machines that are older models.

What are the advantages of digital remote maintenance?

Rapid response times are a major advantage of digital remote maintenance. The Ideal service technician can access the programme directly and detect possible programme errors as well as carry out an error analysis.

What are the advantages of augmented reality?

An ability to act quickly reduces response times drastically in the event of machine defects. Expensive travel times and service on site are not necessary. Paper documents are no longer required. In addition, the documentation can be kept language-free, which saves on extra translation costs.

Is the service linked to a maintenance contract?

No, repairs are not linked to a maintenance contract. However, we at the Ideal service team recommend regular machine maintenance so that repairs can be avoided.

Is the service available 24/7?

The assisted reality service is generally available during Ideal’s business hours. But also at any other times by agreement.

Is remote maintenance available 24/7?

This service is generally available during Ideal Werk business hours. But also at any other times by agreement.

How does the AR service work?

The AR service includes marker tracking on the one hand, in which, for example, operating instructions are scanned using a tablet and projected on to a 3D machine model on a desk or in a space. Marker tracking is an effective tool especially in training sessions and presentations, as a 3D animation is more expressive than a drawing or a photo.
On the other hand, the AR service includes the ultimate technique – object tracking. This is where the actual machine is identified or tracked, as the technical jargon says, with the tablet. The service technician can have the required service activity (repair, maintenance) displayed as a detailed animation and then deal with the machine manually himself. It is the ultimate tool for service and technical documentation.

How does an augmented reality session proceed?

Augmented reality is not a session but a programme that shows detailed activity in the form of a 3D animation, e.g. on a tablet.

How does an assisted reality session proceed?

After installing the service app on the smart end device you are using, you will receive your personal access details. You can then launch the programme and establish a connection with the service technician via live video and audio transmission.

How do I find out which spare part I need?

You can identify the spare parts using machine drawings. You will find the appropriate assembly drawings and item lists for your machines (up to three months old) in the web shop.

How can I use the spare parts service?

Ideal’s spare parts service can be accessed on the phone, by mail or via the Ideal web shop.

How can I use the augmented reality service?

If you are interested, please send an enquiry with the following information to AMB-OR.

  • Machine type
  • Machine no.
  • Which activities should be described

Our contact agent will then discuss the remaining points with you in detail.

How can I use the assisted reality service?

All you need is a mobile phone, a tablet or data glasses as well as a data connection.

For which machine models is the in-house repair service relevant?

Due to the size of our machines, our in-house repair service is used especially for smaller series machines. However, we can also repair more complex machines – for more information please contact:

Does the service only work with data glasses?

No, the service is feasible with any smart end device. However, the major advantage with the data glasses is that you can retrieve information without holding and operating the end device with your hands – i.e. hands-free.

Can I use the service worldwide?

This service can be used worldwide.

Can I use the service worldwide?

Ideal has a network of representatives in many countries around the world. However, the main focus of the spare parts service is at our company headquarters in Lippstadt.

Can I use the service worldwide?

We carry out in-house repairs at our company headquarters in Lippstadt. We also offer this service at our representatives in certain countries around the world.

Can augmented reality be carried out on any Ideal machine?

Yes. If these requirements are met, augmented reality service instructions can be created for any machine.

Can assisted reality be carried out on any Ideal machine?

Assisted reality is suitable for virtually every service and purpose on any Ideal machine.

Your contact person

Haben Sie die 6-stellige IDEAL-Maschinennummer zur Hand?

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