Who should I contact about the service?
Your contact for our in-house repair service is Sandra Osthues +49 2941 206-486
Can I use the service worldwide?
We carry out in-house repairs at our company headquarters in Lippstadt. We also offer this service at our representatives in certain countries around the world.
What are the costs involved for the repair service?
The cost of the Ideal service depends on the machines to be repaired. You are welcome to notify us in advance and send a machine to us for repair.
What are the advantages of this service?
With regular maintenance and/or repairs, consistent welding quality can be ensured following an Ideal in-house service of this kind.
Is the service linked to a maintenance contract?
No, repairs are not linked to a maintenance contract. However, we at the Ideal service team recommend regular machine maintenance so that repairs can be avoided.
For which machine models is the in-house repair service relevant?
Due to the size of our machines, our in-house repair service is used especially for smaller series machines. However, we can also repair more complex machines – for more information please contact: Sandra Osthues Ø 486
Who should I contact about the service?
As an Ideal customer, you can send an email to: . The team at the spare parts service sector will also be happy to help you: Sandra Osthues Ø 486 und Janina Fladung Ø 448
What costs are involved if I wish to use the service?
The cost of our Ideal spare parts service is based on the spare part itself and shipping.
Can I use the service worldwide?
Ideal has a network of representatives in many countries around the world. However, the main focus of the spare parts service is at our company headquarters in Lippstadt.
What are the advantages of Ideal’s spare parts service?
With their extensive expertise and knowledge of Ideal machines, our qualified specialists are also able to access older data in addition to current machine plans.