Our service packages – “Keep it IDEAL”
The individual and IDEAL concept for every customer and every machine!
All-round service you can rely on- Qualified knowledge transfer, sustainable support and the guarantee of stable, low-maintenance production are the focus of IDEAL customer service. Professional and regular maintenance of machines minimizes unscheduled and cost-intensive downtimes and ensures production capability. This also reduces repair and maintenance costs to a necessary minimum.
You can also benefit from our customized service packages and ensure productivity as well as time and cost savings by identifying maintenance requirements at an early stage.
All this at discounted prices and with full cost control.
Your advantages at a glance
Find your IDEAL package
Service Package Basic
The essential service package for every company: The Service Package Basic includes remote maintenance and telephone support with improved response time, as well as 3% discount on spare parts determined by the incident. This saves time and money and minimizes unplanned downtime.
Service Package Comfort
The service package Comfort is a package that relieves you with our Augmented Reality Support, guarantees you an improved response time and at the same time extends the service life of your machine. Remote maintenance, telephone and augmented reality support maximize the uptime and service life of the machine.
Advanced service package
In addition to remote maintenance, telephone and augmented reality support, our Advanced service package guarantees you a maintenance contract with a discounted machine flat rate, as well as an additional discount on spare parts determined by the maintenance. You receive a functional guarantee for your machine that includes all services and spare parts required for safe and reliable operation.
Availability
Our employees in the spare parts service are available from Monday to Friday between 06:30-15:30.
Do you have any questions? Then please contact us!
- Winfried Schulte
- +49 2941 206 446
Answers to frequently asked questions
Your contact person
- Winfried Schulte
- +49 2941 206 446